Overview
Inactive accounts can go unnoticed and become a security risk. Disabling them helps prevent unauthorised access and keeps your account safer.
We’ve added a new setting to help you manage inactive user accounts automatically. You can now define a period of inactivity—measured in days—after which a user account is disabled. This helps keep your environment clean and secure without manual effort.
How It Works
A new field, 'Days until user is disabled due to inactivity', is now available under Enterprise > Configuration > Other Settings.
Set to 0 to disable the feature. In this case, no users will be deactivated due to inactivity.
Set to 30 (the minimum allowed) or higher to automatically disable a user after that many days of inactivity.
A user is considered inactive if they haven’t logged in during the defined period. However, any update to their account information—such as name, email, or phone number—is also counted as activity, and will prevent automatic deactivation.
Please note: Automated disabling of inactive accounts is off by default (set to 0). Contact your admin users or our support team to enable it.
Reactivating a User
Admin users can reactivate a disabled user from the user editing screen.
Once reactivated, the same inactivity rule applies—if the user doesn’t log in within the period defined in 'Days until user is disabled due to inactivity', their account will be automatically disabled again.