Global Email, Name and Telephone Suppression Follow

Alice Jaeb
  • Updated

What is Email & Telephone Suppression

Email and Telephone Suppression allows you to reject any leads that may contain information based on these lists.

Email & Telephone Suppression

If you receive an objection under the right to erasure, you should use this feature to ensure the individual is swiftly deleted or suppressed from Convertr processing activities.

To support best practice, email and telephone suppression should be enabled on all campaigns.

This will help to ensure all your campaigns respect the rights of anyone who has objected in the past. 

How it Works
  • With Convertr, you can add email and telephone numbers you do not wish to contact into a suppression list. 
  • To apply this list to your campaigns, you’ll need to set up a job for the list to be enabled on your campaigns.
  • Doing this will ensure that suppressed emails are not deemed valid and hard fail, preventing them from integrating to the client.
  • Other suppression methods can be applied using our incredibly versatile Validation List functionality

How it Helps
  • The right to erasure can prevent you from contacting an individual in future.
  • They can also restrict the processing of their data.
  • By using an email or telephone suppression list you can ensure we’ll never pass on data about this lead again.

Creating Suppression Lists 

A suppression list can be set up in various areas: 

  • At a system level
    • This can apply the list to all campaigns on the platform
  • At a campaign level
    • This will apply the list to that campaign only

Setting up Suppressions Lists at a Systems Enterprise 

1. Within the platform, click System in the left sidebar then select Suppression from the dropdown list.

2. Here you will find three different types of suppression lists which you can add to the platform; Email, Name and Telephone.

3. You can add values to these suppression lists by selecting the Add Email button

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Setting up Suppression Lists at a Campaign Level 

1. Within the campaign, select the Leads tab.

2. Select Suppression List. On the modal that appears you will see two tabs, Email Suppression List and Telephone Suppression List.

4. To import a list to either of these sections, select the tab that you wish to import to, click Import and drag and drop your file into the drop zone.

Please note these jobs run to apply these suppressions on the campaign.

  • Suppressed Name Check - Runs the Name Suppression list
  • Suppressed Email Check (Global) - Runs the Email Suppression list
  • Suppressed Telephone Check - Runs the Telephone Suppression list

 

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