Overview
The Subject Access Request tool allows you to search the entirety of your Convertr database for a single user by either telephone number or email address.
How it Works
- If you search for a user using their email or telephone number, the platform will instantly return all associated data (including enrichment data) about the individual.
- This data can be downloaded to pass back to the person who requested the information.
- We also have the functionality for the data to be permanently removed (without affecting operational reporting).
How it helps
- Right to access: Under GDPR users have the right to access data you have stored about them in a fast, free and efficient manner which should be available in an electronic format.
- Right to erasure: Also known as the “right to be forgotten”, a person can request you delete their data, and even ask you to stop third parties processing the data (see suppression below)
- GDPR also introduces data portability, allowing them to request the data and move it to another data controller in a common data format (e.g. CSV file)
Fulfilling a Subject Access Request
Navigate to 'System' and then 'Subject Access Request'.
Choose the 'Email' or 'Telephone' field to identify your subject.
Provide the appropriate value for your choice in the 'Value' input.
Click 'View'.
Viewing a subjects information
At the top of the results section, you have the option to download the information. This will provide you with a copy of all the subject’s information in a .csv file.
Erasing a subject’s information
Click the 'Delete' button.
Confirm your choice. Clicking 'Yes' will delete the data for all the leads listed.
Please note: Once a leads details have been deleted, the record will still appear in the platform but all details will have the value set to the word 'Removed'.